Measuring Quality

For this Assignment, you will research the differences between clinical quality and customer service

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Measuring Quality

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quality, specifically in long-term care.

● Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint.

● Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.)

● Discuss the overall quality of customer service offered at the nursing home (as evident by

customer complaint inspection results)

● Discuss the overall quality of clinical care offered at the nursing home (as evident by recent survey

inspection results)

● Discuss appropriate techniques that you would use to improve quality of customer service offered

at the nursing home

● Discuss appropriate techniques that you would use to improve quality of clinical care in the nursing

home.

● Be sure to include details about the complaints that you found.

● Report your findings by using one (1) of the methods below:

○ 3-4 page paper excluding front and back matter (APA standards apply)

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